Frequently Asked Questions

Please read our FAQ before sending us a message.

Handmade & Personalised Gift Delivery = Process Time + Shipping Time

For handmade and personalised items there will be a process time required to make & personalise your gift before your item is shipped. Where possible the process time will be shown on the product page (your item will be shipped in).

Our marketplace vendors & suppliers are based in a variety of locations including Ireland, UK and Mainland Europe.

Typically, once shipped, orders are delivered in 2 – 3 Working Days if a vendor is based in Ireland and delivering to Ireland.

For international orders, vendors and suppliers based in UK & Mainland Europe allow up to 10 days once shipped. That said, we will do all we can to get your item as fast as possible. Many of our sellers will support post tracking and will advise you by email of your tracking code.

Order status complete means your order has been shipped and is in the delivery network on the way to you. When the website sends you an email to confirm your has been shipped the order status changes to complete.

You can contact your vendor in normal working hours:
Registered Customers – Open a Support Ticket in My Account -> Orders page.

Each seller on sets their own delivery charge. This will be made clear during the checkout process.

Many of our Vendors & Suppliers are UK based. All prices exclude local taxes and charges as per our terms and conditions. You will be contacted by shipping carrier regarding collection of the appropriate fees on order entry into the EU.

We use Stripe to process our payments. Stripe supports most popular credit and debit cards.

We protect you information using SSL technology. Our SSL Certificate employs industry-standard 128/256-bit encryption strength and a 2048-bit signature key.

Not a problem, your ball pit simply needs to be re-dressed. You can view a video on how to do this below:

How To Dress Your Ball Pit

Send us an email

To express your interest in selling your product on or if you have any questions please complete the form below, email us at We will respond within one working day. Alternatively phone Ire 0861519495 or UK 0044 208 2929535.

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