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Laser by DAM

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Shipping Policy

Location

Our vendors are based in a variety of locations. Prices exclude local taxes. For UK vendors & suppliers you may be liable for VAT and other charges on order arrival in EU & Republic Of Ireland. All UK sourced items are marked as such in the product shore description.

Turnaround Time

For Handmade and Personalised Items please allow a Process Time to Make Your Item in Addition to the Delivery Time In The Postal System. Many vendors will add "Ships In" information on the product page. This is the preparation time in addition to the delivery time.

International Orders

For international orders allow up to 10 days (inc ships from EU orders). Many of our sellers support post tracking and will advise you by email of your tracking code. Each seller on ShopStreet.ie sets their own delivery charge. This will be made clear during the checkout process.

Paying Your VAT On UK Orders Entering Republic Of Ireland

Check email from ShopStreet.ie or your account for your tracking no and carrier details.
An Post or Courier Co will contact you via Post, text or Email to alert you to the amount due and how to pay it.
If you carrier is An Post and they have not alerted you or sent you your customs ref no, you can ring their customer service team for your customs reference no. 353 (1) 705 7600
With your customs ref no & tracking code go to the web address below, pay the fee due and An Post will release your post for delivery.
https://www.anpost.com/paycustoms

Refund Policy

Products Purchased From ShopStreet.ie Vendors

Under Distance Selling Regulations, if you buy on-line or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This excludes the products listed as exceptions in the small print section*.

Your vendor can offer a refund on your purchase price within 14 days of receipt of the goods.

Your vendor will issue the refund within 14 Days of receipt of the return.

Cancellation / Return / Exchange Policy

The process

Contact vendor in normal working hours to be issued with returns number and appropriate returns address.
Registered Customers – Open a Support Ticket with your refund request in My Account -> Orders page.
Your vendor will issue this number within 1 working day by email.
Write returns number on the outside of the packaging (Mandatory), please use original packaging if possible and enclose original documentation received – write on the back the reason for the return (This is not mandatory). Please ensure you remove our labels from the packaging.
Post the item to your vendor and obtain a proof of postage receipt.
Your vendor will issue your refund within 14 days.

The small print – exceptions

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

Products you are unable to cancel, refund or exchange*

We cannot offer refunds or exchanges, unless faulty, on the following items:

Products which have been personalised for you
Products hand made to order for you
Where a product has been specially ordered in for you, unless faulty, we’re unable to refund or offer an exchange.
Vendors are unable to accept cancellations for these orders, unless within 24 hours of the order being placed. Vendors will make this clear when you place your order.
This does not affect your statutory rights.